R&D
R&D and innovation
We research and apply the most advanced artificial intelligence to the real problems of SMEs and enterprises.
Research lines
Voice AI
Conversational voice agents that answer and handle calls in real time. We work with ElevenLabs for natural, low-latency voice.
Why it matters: The phone is still the main channel for many businesses, and every missed call is a customer lost.
View the service: Voice agents (Voice AI) →Email agents
Agents that read, understand, sort and answer business email under human supervision.
Why it matters: Email holds a large share of a company's admin work, and much of it is repetitive.
View the service: Email agents →Omnichannel agents
A single agent handles phone, WhatsApp and email with shared context, and coordinates work teams.
Why it matters: Customers do not think in channels: they expect whoever answers to know what they have already said.
View the service: WhatsApp and omnichannel agents →Context engineering
How to give AI models the right context (a company's documents, data and rules) so they answer accurately and reliably.
Why it matters: A powerful model without your company's context answers in general terms; with it, it answers about your business.
View the service: Internal AI assistant →AI for SMEs and digitalisation
SMEs make up the vast majority of Spanish businesses: 99.8% of all companies. AI gives them capabilities that used to belong only to large corporations: automating tasks, serving customers better and deciding with data. It is the core of what we do.
Source: «Cifras PYME», Spanish Ministry of Industry and Tourism, January 2026 data.
Research track record
Voice and AI in production
At Aflorithmic: text-to-speech, ethical voice cloning and inference infrastructure to serve voice models in real time (Digital Einstein, Interspeech 2021).
Data science and models
Deep learning models, algorithms, and financial and predictive models.
A team with roots in R&D
Projects for the European Space Agency (ESA) and the European GNSS Agency (GSA) in the SPCOMNAV group at the UAB, including a stay at ESTEC (the Netherlands), and technology transfer at The Collider (Mobile World Capital Barcelona).
Research papers
- Interspeech 2021 · Voice AI«Digital Einstein Experience: Fast Text-to-Speech for Conversational AI»Rownicka, Sprenkamp, Tripiana, Gromoglasov and Kunz (Aflorithmic Labs)
- Sensors 18(12):4483, 2018«Design, Implementation and Validation of a GNSS Measurement Exclusion and Weighting Function with a Dual Polarized Antenna»Egea-Roca, Tripiana-Caballero et al.
- ION GNSS+ 2018 (Miami)«GNSS Performance Characterization Framework»Crosta, Sarnadas, Clua, Solé, Romero, Tavira, Seco-Granados and Tripiana
- ICL-GNSS 2018 (Guimarães, IEEE)«GNSS Measurement Exclusion and Weighting with a Dual Polarized Antenna: The FANTASTIC project»
Innovation projects and public funding
Under the Kit Espacios de Datos programme, Scalability Labs has joined SEGITTUR's Tourism Data Space as a data provider, where it publishes a municipal monitor of tourist rental concentration in Catalonia, built with our own methodology from our work with companies in the sector.
Project from August 2025 to March 2026; published in the catalogue in March 2026.
View the funding page →Public funding
Kit Espacios de Datos
Scalability Labs SL has been awarded a grant under the Kit Espacios de Datos programme, managed by Red.es, to support its participation in data spaces within Spain’s Recovery, Transformation and Resilience Plan.
Financiado por la Unión Europea – Next Generation EU.
Work with us
Preparing an innovation project and need a technology provider with a research background? Tell us about it and we will see how we can take part.
Tell us about your project