SERVICES
One AI agent for WhatsApp, email and phone
A single AI agent that serves your customers on WhatsApp, email and phone, remembers every conversation and coordinates your team. For businesses that handle several channels at once.
Tell us about your projectWhat is an omnichannel AI agent?
It is an assistant that serves all your channels as if they were one. If a customer messages on WhatsApp and then calls, the agent already knows what the case is about. It also alerts and coordinates the people on your team who need to step in.
Problems we solve
- Customers message us on WhatsApp, send emails and phone us, and each channel goes its own way.
- When someone gets back in touch we have to ask them everything again.
- Coordinating technicians over WhatsApp takes up the whole morning.
- We have several phones and inboxes and nobody knows who has replied to what.
What we build
WhatsApp support
The agent answers your customers on WhatsApp, gathers what they need and resolves routine cases.
One agent across every channel
WhatsApp, email and phone handled by the same agent, with the same judgement.
Shared context
Each case keeps its history, whatever channel it comes through. Nobody has to repeat themselves.
Team coordination
The agent alerts the right person, passes them the case and follows it up until it is closed.
Unified inbox
Your team sees every conversation in one place and can step in whenever needed.
How we work
- 01
Free diagnosis
We look at which channels customers use, what they ask for and who on your team should step in for each case.
- 02
Fixed proposal in phases
Fixed scope, timeline and price. We usually start with the busiest channel and add the others after.
- 03
Build with frequent deliveries
We show you progress often and test each channel with real conversations before going live.
- 04
Launch and ongoing improvement
We switch the agent on and keep improving it with what we learn from each case. Maintenance is optional.
Technology
State-of-the-art AI models, natural-sounding voice for the phone and cloud hosting with data in the European Union.
Related case studies
We are building an AI assistant for Grup Caliu that handles incidents by phone, WhatsApp and email and helps coordinate the team (in development). For RUMAI, a joint project with companies in the tourism sector, we built a unified inbox for guest communication over WhatsApp, email and booking portals.
Frequently asked questions
Can I start with WhatsApp only?
Yes. It is common to start with one channel and add email and phone in later phases, without losing the history.
Can my team step into a conversation?
Yes. Your team sees every conversation and can take over at any time. The agent also hands them the cases that need judgement.
What does shared context mean?
It means the agent remembers what the customer already said on another channel. If they messaged on WhatsApp and then call, nobody starts from scratch.
Where are conversations stored?
In the European Union by default (in the US only if you ask). We do not train models on your data without your express written consent, and we sign a data processing agreement.
How much does it cost?
It depends on the channels and on what the agent needs to handle. After the free diagnosis we give you a fixed proposal in phases.
Start with a free diagnosis
Tell us what you need. Then we send you a fixed proposal with scope, timeline and price.
Tell us about your project