CASE STUDY
Logistics client · Logistics and freight
An AI agent that answers quote requests
An international freight forwarder receives many quote requests by email every day. Now an AI agent understands them, prepares the quote and answers the standard cases.
- 1Customer email
- 2The AI agent understands it
- 3Quote
- 4Reply or handover to the team
The challenge
Answering every request quickly without the team spending the day working out prices.
What we built
- An AI agent that understands incoming emails and organises them.
- Automatic quotes.
- Replies to the customer in standard cases, and handover to the team where human judgement is needed.
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